Returns

Returns may be requested within 7 days of receiving the product, provided that the item is unused and returned with the original product, certificate, packaging, and receipt or order confirmation.

One-time return or exchange may be available according to product condition and return eligibility.

Custom-made, personalized, engraved, worn, damaged, or altered items may not be eligible for return or exchange.

Warranty

Losié offers warranty service for eligible jewelry items. Gold products may be covered for 1 year, and Silver products may be covered for 6 months from the date of purchase.

Basic repairs may be provided free of charge within the warranty period, depending on the condition and cause of the issue.

Paid Service

Fees may apply for services including cleaning, plating, resizing, chain length adjustment, stone resetting, or repairs after the warranty period.

Damage caused by customer negligence, impact, sweat, heat, chemicals, improper storage, or unauthorized repair may be subject to paid service.

Repair Limitations

Repair service must be requested through the original point of purchase or official Losié customer service.

Products repaired by third parties may no longer be eligible for warranty service.

Non-repairable cases may include discontinued items, unavailable parts, lost components, severe deformation, or limitations caused by material characteristics such as Silver or Brass.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within the eligible period with your order information and clear product photos. After review, we will guide you through the appropriate solution.

Natural variations in color, stone pattern, texture, hand-finishing, or minor differences in measurement are not considered defects.